Covid-19

Response, Measure and Refund Policies

COVID-19 Health measures 

Your health and safety is top of mind as we plan to welcome you to the event! We continue to follow B.C and Alberta Health Services for updates and guidelines to help us prepare.

Please read through the following important precautions and measures we are taking to prevent the risk of COVID-19 spread:

  • We will stagger the start times to allow for smaller groups, less density, and physical distancing. 

  • To prevent common touchpoints, we will not be providing bag check, portable toilets, seating, tables, or additional activities.

  • Participants must be healthy and not show any COVID-19 symptoms (cough, fever, shortness of breath, runny nose or sore throat - even if symptoms appear mild or resemble a cold). Please complete a self-assessment prior to arriving at the event. Participants showing any symptoms must not attend the event.

  • If you exhibit COVID-19 symptoms at the event, you will be asked to promptly return home. Failure to leave the event site will result in event postponement/cancellation.

  • Participants are expected to use proper personal protective practices (coughing and sneezing etiquette, hand hygiene, etc.).

  • Spitting will not be allowed. Consider carrying tissues for spit and mucus and dispose of them promptly after the race.

  • Faster runners: Please keep to the left and allow two meters of space when passing other runners or trail users.

  • Slower runners and participants with strollers, etc.: Please keep to the right.

We strongly encourage you to:

  • Wash your hands frequently, bring hand sanitizer, bring your own water bottle, and maintain two meters of physical distance from others at all times.

  • Bring a non-medical mask for use in public washrooms and while you are not running or walking.

  • Use the restrooms at your home prior to arriving onsite. Public restrooms may not be available at every event site. 

  • Arrive on-time (not earlier than necessary), and refrain from gathering with others after you’ve completed the run/walk.

  • If you need assistance on the course, please look for race staff/volunteers and ask for assistance

Refunds!

All tickets purchased for 2021 and onwards will be subject to our newly implemented refund policy. The new policy is as follows: All tickets can be refunded up to 72hr before the event that the tickets were purchased for, minus the registration fee. Tickets purchased through an online ticketing system have a system registration fee that is added to the cost of the event tickets, this system fee is not refundable and is 100% out of our hands once the transaction is made. Subsequently, to receive a refund a request will be made through the registration system and will have an additional system fee taken from the subtotal of the ticket sale. The fee for a refund will be equal to the initial registration fee. (ex. $3.50 system registration fee = $3.50 system refund fee)  The system fee varies from event to event. The fee for each event is calculated and listed at checkout.

Event cancellation
Events can be canceled for many reasons: extreme rain, wind,  lightning storms, pandemics, and the list goes on. As the most common reason for cancellation is whether for most events we are dedicated to moving forward with an event as long as it is deemed safe to do so. Regardless of the reason for the cancellation our cancellation policy is as follows: 

Cancellation notification- Participants and volunteers will receive an email notification within two hours of the decision made to cancel the event. Participants will also receive an SMS notification on a cell phone if the phone number was provided to the event organizer during registration.  Updates as to the event status will also be posted on Facebook event page.

 

Event cancellation - postponement!

In the event that an event is canceled for any reason registered partisans will have the following options:

  1. Postponement to next year's event: All participants will automatically have their registration transferred to the next year's event. To activate the ticket for next year's event there will be an activation fee of $10 per ticket. We charge this fee to help cover the cost of the canceled event as a large percent of proceeds from ticket sales have already been spent.

  2. Transfer to another event: Participants can choose to attend an event in a different location and there will be no transfer fee for this option. 


Whether policies!

Mega Bounce Run will go ahead rain, shine, or snow as long as it is deemed reasonably safe to so. In case of severe weather such as lightning extreme winds and rain, the event will first be delayed until the weather clears, or postponed until the next day or rescheduled for another day, or canceled altogether.  

While we aim to move forward with the event, if possible we reserve the right to alter components of the event or course to address any safety concerns, or potentially delay, postpone or cancel the event. Also while we desire not to cancel the event our facility and/or municipalities may force the cancellation of the event.